Support Fees.
- Phone Support
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$85.00 per call for level 1-2 support.
$125.00 per hour for level 3 support. - On-Site Field Engineer Visit.
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$150.00 per hour for level 1-2 support.
$175.00 per hour for level 3 support.
- Consulting and Project Managment.
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$175.00 per hour for network design and deployment services.
$250.00 per hour for Systems design and deployment (Data Base, Clustering, High Availability).
- Infrastructure Premise Wiring and Hardware Deployment
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$65.00 per hour for field wiring technicians (CAT5E, CAT6, Fiber Optics).
$85.00 per hour for hardware set-up (Systems Racks, Patch Panels, Wire Managment, UPS systems).
- Level 1-2 Support Description
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Re-Install & configure incorrect Internet connection information.
Re-Configure Factory defaulted Equipment (Client Bridge / Router).
Troubleshoot your email problems if you can't send or receive emails.
Assit with Outlook, Outlook Express and Eudora mail email software programs (email clients).
Troubleshoot and fix slow, faulty Internet.
FireFox, Internet Explorer & Netscape browsing errors.
Fix errors while browsing and delete cookies and history.
- Operating Systems and Softwares Supported Level 1-2
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Mac OSX, Linux, Microsoft Windows XP, Windows Vista.
Microsoft Office, Microsoft Outlook, Microsoft Outlook Express, ThunderBird and Eudora Mail.
- Operating Systems and Softwares Supported Level 3
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Mac OSX, Linux, Cisco IOS, Solaris, IRIX, AIX and HPUX.
MicroSoft Server 200x, Microsoft Windows XP, Exchange Server.
Microsoft SQL, Microsoft Exchange, MySQL, Apache, Radius, Perl, IIS.
Internet Routing, FireWalls, Microsft Clustering, Linux Clustering, Linux VMWare.